Nondiscrimination notice

ArrayRx and the ArrayRx Discount Card Program are administered by Moda Health Plan, Inc. (“Moda”). ArrayRx and Moda are collectively referred to in this notice as “we.”

We follow  federal civil rights laws. We do not discriminate on the basis of race, color, national origin, age, religion, disability, gender identity, sex or sexual orientation. We do not exclude people or treat them differently because of race, color, national origin, age, religion, disability, gender identity, sex or sexual orientation.

We provide free aides and services to people with disabilities so that they can communicate effectively with us. These include qualified sign language interpreters and written information in other formats (large print, audio, accessible electronic formats, other formats).

If your first language is not English, we will provide free, qualified interpreters and/or information written in other languages.

If you need any of the above, call Customer Service at 800-913-4146 (TDD/TTY 711).

If you believe that we have failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, religion, disability, gender identity, sex or sexual orientation, you can file a written complaint. Please mail or fax it to:
ArrayRx
c/o Moda Health Plan, Inc.

Attention: Appeal Unit
601 SW Second Ave.
Portland, OR 97204
Fax: 503-412-4003

If you need help filing a complaint, please call Customer Service at 800-913-4146.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services Office for Civil Rights at ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone:

U.S. Department of Health and Human Services
200 Independence Ave. SW, Room 509F
HHH Building, Washington, DC 20201
800-368-1019, 800-537-7697 (TDD)

You can get Office for Civil Rights complaint forms at hhs.gov/ocr/office/file/index.html.

Dave Nesseler-Cass coordinates our nondiscrimination work:

Dave Nesseler-Cass, Chief Compliance Officer
601 SW Second Ave.
Portland, OR 97204
855-232-9111
compliance@modahealth.com

Questions?

Please call Customer Service toll-free at 800-913-4146.

Customer Service representatives are available Monday through Friday from 7:30 a.m. to 5:30 p.m. Pacific Time.

You may also find answers by logging in to your Member Dashboard at arrayrxcard.com/arrayrxmemberdashboard/ or by going to arrayrxcard.com and clicking on FAQs at the top of the page.