Nondiscrimination statement

We follow federal civil rights laws. We do not discriminate based on race, color, national origin, age, disability, gender identity, sex or sexual orientation.

We provide free services to people with disabilities so that they can communicate with us. These include sign language interpreters and other forms of communication.

If your first language is not English, we will give you free interpretation services and/or materials in other languages.

If you need any of the above, call Customer Service at 888-217-2363 (TDD/TTY 711).
For Medicare Customer Service call 877-299-9062 (TDD/TTY 711).
For Medicaid Customer Service call 888-788-9821 (TDD/TTY 711).

If you think we did not offer these services or discriminated, you can file a written complaint. Please mail or fax it to:
Moda Partners, Inc.

Attention: Appeal Unit
601 SW Second Ave.
Portland, OR 97204
Fax: 503-412-4003

If you need help filing a complaint, please call Customer Service.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services Office for Civil Rights at, or by mail or phone:

U.S. Department of Health and Human Services
200 Independence Ave. SW, Room 509F
HHH Building, Washington, DC 20201
800-368-1019, 800-537-7697 (TDD)

You can get Office for Civil Rights complaint forms at

Dave Nesseler-Cass coordinates our nondiscrimination work:

Dave Nesseler-Cass, Chief Compliance Officer
601 SW Second Ave.
Portland, OR 97204


Please call Customer Service toll-free at 503-265-2965.

They’re available Monday through Friday from 7:30 a.m. to 5:30 p.m. Pacific Time.

You may also find answers by logging in to your Member Dashboard